Privacy policy.
1. INTRODUCTION
a) Riverstone Polished Concrete ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
b) This Privacy Policy outlines how we collect, use, disclose, and store your personal information. By engaging with our services, you consent to the practices described in this policy.
2. COLLECTION AND USE OF PERSONAL INFORMATION
a) We are not at all interested in collecting or storing your personal information, literally - where would we put it?! We really just want to polish concrete and go about our daily business, however at times, we will reluctantly store and collect personal information when you:
Contact us via phone, email, or website;
Request a quote or engage our services;
Interact with us on social media;
Provide feedback or reviews.
Hire equipment that relays GPS data, see below for more details.
b) The types of personal information we may collect include, but are not limited to:
Name, address, phone number, and email;
A drivers licence or passport so that we can confirm your identity, your residence, and (where applicable) your legal right to drive one of our vehicles (for some equipment other than vehicles, we may also require details of relevant licences or operator competency certificates)
Business details (if applicable);
Payment details and billing information;
Any other information relevant to providing our services.
GPS data for the location and safekeeping of our equipment.
c) We use this personal information to:
Provide and improve our services;
Process payments and invoices;
Communicate with you about your inquiries, bookings, hire and updates;
Manage customer relationships and support;
Comply with legal obligations.
d) In the highly unlikely chance we engage in direct marketing, we will not use your personal information without your consent. You may opt out of marketing communications at any time.
4. DISCLOSURE OF PERSONAL INFORMATION
a) We may disclose your personal information:
To third-party service providers (e.g., payment processors, IT support) to facilitate our business operations;
To comply with legal obligations, court orders, or government requests;
With your consent, or as otherwise required by law.
b) We do not sell, rent, or trade your personal information to third parties. We actually would not even know how to do this!To recover any lost or stolen equipment via GPS location data.
5. DATA SECURITY & STORAGE
a) We take reasonable steps to protect your personal information from unauthorised access, disclosure, loss, or misuse. This includes:
Secure digital storage systems;
Restricted access to personal information;
Regular security reviews and updates.
b) Despite our efforts, no data transmission over the internet can be guaranteed as completely secure. You provide your information at your own risk.
6. ACCESS & CORRECTION
a) You have the right to access and update your personal information held by us.
b) If you believe any information is incorrect, outdated, or incomplete, please contact us, and we will take reasonable steps to correct it.
7. COOKIES & WEBSITE USAGE
a) Our website may use cookies and similar technologies to enhance user experience and collect analytics. Most likely choc chip, by continuing, you agree this is the best flavour.
b) You may adjust your browser settings to refuse cookies; however, this may affect site functionality, and really how could you refuse choc chip?
8. THIRD-PARTY LINKS
a) Our website may, but probably won't, contain links to external sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any personal information.
9. CHANGES TO THIS POLICY
a) We may, but likely won't, update this Privacy Policy from time to time. Time is precious and the chance of anyone reading this is slim to none, we'd rather go surfing than update this unnecessarily. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.
11. GPS LOCATION SERVICES
RPCs’ equipment, vehicles and tools (Equipment) may contain
on-board devices (such as a GPS Device) which enable the Equipment to be connected to the internet and to send commands to and receive certain information from the Equipment, including geolocation data from a global positioning system and other data including but not limited to speed, battery voltage and ignition status of such Equipment.
By hiring any Equipment from us you expressly agree to RPC using a GPS Device on such Equipment during the rental period, and to us collecting, using and retaining information from the GPS Device, and that RPC is the owner of that data.
Information from the GPS Device may be used:
to notify us that the Equipment requires maintenance or servicing;
to provide information to the police or other authorities in the event that the Equipment is stolen, is not returned at the end of the hire period or is being used unlawfully;
in the event of an accident or incident relating to the Equipment during the hire period, e.g. to verify the location of the Equipment at the time of the alleged accident or incident;
to identify the exact location of the Equipment in the event of a reported breakdown and to provide that location to breakdown responders;
to identify whether the Equipment is being used in an area prohibited under the hire contract conditions or in a manner that does not comply with manufacturer’s specifications or the terms of hire; and
for any other purpose permitted under the Privacy Act or any other law.
10. CONTACT US
If you have any questions, concerns, or requests regarding your personal information, you will probably know more than we do. But just in case you need us, please contact us at:
Riverstone Polished Concrete
Email: hello_riverstonepc@outlook.com
Website: www.riverstonepolishedconcrete.com.au